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Shipping & Returns

 

SHIPPING METHODS & DELIVERY TIME

After your order has been processed, please allow 2-7 weeks for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent! 

*Please note that these are estimated delivery times only, therefore DILLEM is not guaranteeing delivery dates. Don't worry, we will always do our best to deliver on or before your delivery dates.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

 

 What if I need to return something?


Because our products are made to order we do not offer returns and all sales are final. If your product is damaged or has any issues, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you.

Replacements (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@dillem.com and send your item to: Vesterbrogade 41b - DK-1620 København V.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a package over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Cancellations

Orders can be cancelled within the first 2 hours in exchange for store credit only. Contact us for more details at info@dillem.com.