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How will my order be shipped?
Please review our shipping policies here


Where are you located?

We are located in Vesterbrogade 41b - DK-1620 København V.


How can we contact you?

You can email us at:info@dillem.com.


Do you ship internationally?

Yes! We ship worldwide. However, customs charges may apply in your country, which would be charged to you by your postal service, upon arrival in your country.


How long will my order take to arrive?

After your order has been processed, please allow 2-6 weeks for shipping (varies by location). We will send you a confirmation email with your tracking number once your package has been sent! 

(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!).


Defective Product?

If a product received has manufacturing defects, buyers are entitled to request a product replacement within 7 days of receiving the item.


How can I be featured on your page?

Awesome! You may either e-mail us your photo directly, or tag us on social media.


Can I cancel my order?

Orders can be cancelled within the first 2 hours in exchange for store credit only.

Unfortunately, once an order has been processed we cannot accept cancellations. Please refer to our store policies  for more information. 

If you would like to cancel order after it as shipped - please contact us.